Terms and Conditions

1. TERMS OF WEBSITE USE

We will do our best to ensure that all information, descriptions, photographs, and prices of products shown on the Site are correct at the time they are entered into the system. However, we do not guarantee that our site, or any content on it, will always be available or uninterrupted. We may suspend, withdraw, discontinue, or change any part of our site without notice. Information shown on our site may be subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

We do not guarantee that our site, or any content on it, will be free from errors or omissions. The content on our site is provided for general information only. It is not intended to constitute advice of any kind (including medical advice) on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content of our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties, or guarantees—express or implied—that the content on our site is accurate, complete, or up to date.

Material on the Puristic Makeup website may not be copied, reproduced, republished, posted, broadcast, or transmitted in any way.

2. PRICES

All prices for products are quoted in Great British Pounds Sterling (£) and are exclusive of Delivery and VAT. The total cost of your order includes the price of the products, delivery charges, and VAT. VAT will be exempt for international orders. Customers are responsible for any and all customs duties, taxes, and fees. Due to uncontrolled circumstances (e.g., supplier costs), our pricing is subject to change.

3. PRODUCTS

From time to time, certain products may be discontinued due to reasons such as ingredient availability, lack of market demand, or regulatory changes. When this happens, discontinued items may be replaced with new or updated products.

It is the customer’s responsibility to review the product details and ingredients listed on our website before placing an order to ensure the product matches what they have previously purchased or are expecting. Ingredient lists and product formulations may change without prior notice.

4. PAYMENT

You may pay using any of the methods specified in the Payment Section on your order during Checkout.

5. ORDER ACCEPTANCE

Upon placing your order, you will receive an automatic order confirmation detailing the items in your order, the order value, and the amount charged to your payment method. If you do not receive your confirmation within 24 hours, please check your Spam or Junk folders before contacting us.

We reserve the right to discontinue any product or service without prior notice. We also reserve the right to discontinue working with any customer at our discretion, without notice.

Sales on this website are governed by English law. All orders are subject to these Terms and Conditions.

6. ACCEPTANCE OF GOODS

We ship to the delivery address provided by the customer at the time of order. If an order is returned due to an incorrect address provided by the customer, the order will be resent with an additional shipping charge applied.

We are not responsible for orders sent to incorrect addresses that cannot be retrieved by the shipping provider.

Upon receipt, customers must inspect their goods. If the order is incomplete or goods are damaged in transit, you must contact us within 2 days of receiving the goods for a replacement to be arranged.

7. COMPLIANCE TO EU AND UK COSMETIC SAFETY REGULATIONS

It is the customer’s responsibility to ensure any products supplied by Puristic Makeup are suitable for their intended purpose and that any required compliance notifications are carried out before selling the products under their own brand. This includes compliance with both EU and UK Cosmetic Product Safety Regulations, as required depending on the market in which the customer operates. Customers must ensure that appropriate notifications are submitted to the relevant cosmetic product portals (e.g., the UK Submit Cosmetic Product Notification (SCPN) portal or the EU CPNP portal) before placing products on the market.

8. LABEL DESIGN AND SCREEN PRINTING

We do not accept full label designs for printing as some formats may not be compatible with our equipment.

We retain the copyright on any designs created by our team.

Screen printing is performed by a third-party supplier. Orders placed and paid for with this supplier cannot be cancelled.

9. CANCELLATION AND RETURNS

Our products are made to order; therefore, we do not accept returns or cancellations.

If an order is returned to us unclaimed, an additional shipping charge will apply to resend the parcel.

In cases of incorrect delivery, replacement products will be provided. Customers must notify Puristic Makeup within 2 days of receipt and return the item in its original packaging within 14 days. We recommend using a tracked delivery service that requires a signature.

We do not accept returns, cancellations, or refunds for services provided by third-party suppliers, including screen printing.

10. PRIVACY AND DATA PROTECTION

We are committed to protecting your privacy. Personal data collected during your visit to our site or during checkout is processed in accordance with applicable data protection laws, including GDPR. For full details, please refer to our Privacy Policy.

11. COOKIE POLICY

Our website uses cookies to improve user experience and analyze traffic. By using our site, you consent to our use of cookies in accordance with our Cookie Policy.

12. INTELLECTUAL PROPERTY

All content on this website, including images, logos, product names, and descriptions, is the property of Puristic Makeup or its licensors and may not be used without permission.

13. LIMITATION OF LIABILITY

We shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our products or website, including but not limited to delays, loss of data, or profit loss.

14. FORCE MAJEURE

We shall not be held responsible for any delay or failure in performance caused by events beyond our reasonable control, including but not limited to acts of God, strikes, transportation failures, or supply chain disruptions.

15. CHANGES TO TERMS AND CONDITIONS

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them regularly.

16. GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by and interpreted in accordance with English law. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.